ABOUT US / FAQ
关于我们 / 常见问题 (中文版)
Where are you guys? / Do you have a shop?
4 Service Points (Drop Off, Pick Up)
– Vermont South
– Box Hill
– Oakleigh
– Springvale
Onsite Services / Call Out Services
– Business & Homes
– Same Day Services
– Serving All Melbourne Metropolitan Area (except western suburbs)
Remote Support, Phone Support
– Over 50% of tech problems can be solved via Remote Desktop or Phone Support, even during Lockdowns
Postal Services
– For country Victorians / Australians, We accept mail in / mail out services
Do You Do Call-Outs / Onsite Services?
Onsite Services / Call Out Services
– Business , Homes
– Same Day Services
– We have 16 Call-Out / In-Store Technicians
– Serving All Metropolitan Melbourne Area
Besides, Also Consider Our Remote Support, Phone Support
– Over 50% of tech problems can be solved via Remote Desktop or Phone Support, even during Lockdowns
Rates / Charges / Fees
Our rates are better than 85% of competitors in the market
– According to regular independent marketing survey done every 2 years
– Compared with 59 similar services providers in Melbourne
– Compared 10 most common computer / IT service categories
Onsite Services
– $49+ / First 15 Mins (GST Excl)
– $25+ / Every 15 Mins Thereafter (GST Excl)
In-Store Services
– $49+ For Small Problems
Remote Services / Phone Helpdesk
– $35+ / First 15 Mins (GST Excl)
– $25+ / Every 15 Mins Thereafter (GST Excl)
Price Beat Guarantee
– If you bring in genuine quotes for any IT projects / quotations
Do You Sell Parts / Computers / Software?
Parts / Laptop Computers
– We generally don’t sell parts / computers / software as other retailers do.
– We are mainly a service company.
– But we can suggest you good places to buy.
Desktop Computers
– We offer DIY advice on purchasing desktop computers.
– And we can suggest you good places to buy.
Business Hours
– Monday – Friday
– 9am – 6pm
– 24/7 Emergency Services
– Weekends/ Public Holidays
Why choose us?
ABN / ACN
ACN: 165 361 786
