Help for my home
Friendly, patient computer help at home
Slow computer, Wi-Fi trouble, email not working or a printer that won't print? We fix it at your home or remotely, and explain things clearly along the way.
Monday to Friday, 9am – 6pm · Remote from $149/hr · Onsite call-out from $99 + labour from $149/hr · GST included
Things we help with every week
- Slow or unreliable Windows computer
- Wi-Fi dropping out or not reaching some rooms
- Email not sending, receiving or syncing
- Printer connected but not printing
- A new computer that needs setting up
- Moving files and photos to a new computer
- Pop-ups, scam warnings or suspicious calls
How we work with you
- Plain-English explanations, no jargon
- Patient help for beginners and older users
- We tell you the likely approach before starting
- Simple notes on how to do it yourself next time
Prices — GST included
Remote support
From $149
per hour, GST included
With your permission, we connect to your computer over the internet. Suits email, software, settings and speed problems.
Onsite support
Call-out from $99
plus labour from $149 per hour, GST included
We come to your home or office in our service area. The call-out is charged in addition to labour.
Cash discounts available — ask when booking.
All displayed rates include GST. Prices are starting rates, not fixed job prices.
Common questions
I'm not confident with computers. Will you explain things?
Yes. Many of our customers are beginners or older users. We take our time, avoid jargon and are happy to go over things again.
My printer says it's connected but won't print. Can you help?
Yes. It's often a Wi-Fi change, a stuck print queue or a driver problem. We can sometimes fix it remotely; otherwise we visit.
Can you set up my new computer and move my files?
Yes. We set up the new Windows computer, email and printer, and transfer your files and photos from the old one while it still works.
How does remote support work?
You give us permission to connect to your computer over the internet, and we fix the problem remotely. It suits email, software and settings problems. Onsite visits suit hardware and Wi-Fi coverage.
Related help
Email us and tell us what's happening.
Email us what the computer is doing in your own words. We will tell you whether it suits remote or onsite help and what the charges start from.
Monday to Friday, 9am – 6pm