Email, Outlook & domains
Get your email working again
Outlook problems are one of the most common calls we get. We also set up company email on your own domain name so your business sends mail from a professional address.
Monday to Friday, 9am – 6pm · Remote from $149/hr · Onsite call-out from $99 + labour from $149/hr · GST included
Sound familiar?
- Outlook won't send emails
- Outlook won't receive emails
- Outlook won't open, freezes or keeps asking for a password
- Real mail landing in junk, or junk filling the inbox
- Email on the phone but not the computer (or the reverse)
- Mail setup lost after a new computer or password change
- Telstra, Optus, Dodo or TPG email account changes
- Mailbox full or very slow to load
Business email
- Company email on your own domain, e.g. you@yourbusiness.com.au
- Microsoft 365 mailbox setup for you and your staff
- Shared addresses such as info@ or accounts@
- Moving mailboxes to a new provider
- The same mail synced across computer, phone and tablet
- Signatures, contacts and shared calendars
Prices — GST included
Remote support
From $149
per hour, GST included
With your permission, we connect to your computer over the internet. Suits email, software, settings and speed problems.
Onsite support
Call-out from $99
plus labour from $149 per hour, GST included
We come to your home or office in our service area. The call-out is charged in addition to labour.
Cash discounts available — ask when booking.
All displayed rates include GST. Prices are starting rates, not fixed job prices.
Common questions
Why won't Outlook send or receive emails?
Common causes are a changed password, outdated account settings after a provider change, a full mailbox, a corrupted profile or a security update. Many of these can be fixed remotely.
Can you set up email on our own business domain?
Yes — addresses like you@yourbusiness.com.au, set up on computers and phones. This is email configuration only; we don't build or design websites.
Can you move our email to a new provider?
Yes. We plan the move carefully and check mail, contacts and calendars afterwards. As with any migration, we recommend a backup of existing mail first.
Why are my emails on my phone but not my computer?
This usually comes down to how each device is connected to the mailbox. We set them up so mail, folders and sent items match across devices.
Related help
Email not working? Email us and describe it.
Email us what the computer is doing in your own words. We will tell you whether it suits remote or onsite help and what the charges start from.
Monday to Friday, 9am – 6pm